Frequently Asked Questions
What is the benefit of using a custom built racquet?
Defining a custom frame means you get all the parameters you need to play your best game, something that Tour players have always relied on.
Do you have package deals available for multi racquet purchases?
We have several “multi racquet deal” options; you can view these in the accessories area.
Am I able to return the racquet if I change my mind?
Certainly, we operate a very comprehensive returns policy. Please see our full terms and conditions for details.
Does the company sponsor any national or club players?
We are always looking for talented players at all levels. If you are interested in sponsorship, please complete an application form on our team page.
What is the swing weight of the rackets?
Because of the vast choice of options available, an accurate swing weight measurement can only be made after building each racquet. Let us know what specification you are considering and we will be happy to estimate its swing weight for you.
Are the specs for strung or unstrung?
All the specs on the website are for unstrung frames. Because of the wide choice and difference in strings, it’s a more reliable way for us to define our specs.
I don’t know my grip size
To ascertain your grip size, use the method shown in the configurator. Alternatively, you should seek advise from a local coach, teaching pro or tennis retailer. Its very important to get this right as grip size can have a big affect on both performance and comfort.
I don’t know my grip shape
There isn’t a right or a wrong choice here, its purely preference. If you don’t have a particular shape of grip that you prefer, we suggest you opt for the D shape, this is the most common octagon used in tennis handles
What is you shipping policy? How long will my product take to arrive?
Your Vantage racquet will typicaly take around 14 days to be built and shipped. We use UPS or Fed Ex for shipping, depending on your location. We have recently introduced new Postage and Packaging costs. Please see here for further details, alternatively contact us for a quotation.
What payment forms are accepted?
We accept most Credit and debit cards. Please see our online payment page for a full list.
Can I order by phone?
Yes you can, we will however require payment in full before releasing the goods. Please contact one of our team to discuss this option.
What are the string patterns for Vantage frames (For restringing)?
You can find full stringing instructions on our download page. Please email or call if you have any questions about any aspect of restringing
Does Vantage sell anything other than racquets?
Yes, we have a wide range of accessories available to keep your Vantage racquets looking their best. We also provide racquet luggage and related equipment. Please keep checking our accessories page for updates.
|
